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SureWerx Welding Helmet Claim Form

Has Customer Attempted all troubleshooting methods listed below?

 Yes
 No
  • Adjust Sensitivity and delay (turn all the way up on BH3 & SmarTIGer to start, turn to 0 for all other models; if issues persist, tryadjusting Sensitivity and delay on helmet at a 2:1 ratio)
  • Replace External & Internal Safety plates
  • Replace batteries
  • Check and clear helmet sensors from slag
  • On Solar Helmets, Store helmet in brightly lit place, face sun outdoors 2-4 hours

If problems still persist after troubleshooting, submit this form to Claims.usa@surewerx.com. Customer will be notified when replacement product is being sent. We ask that customer submits any faulty product to our headquarters for further evaluation: Attn: Quality Assurance, 300 Corporate Ave, Elgin IL, 60123